We’re not just a coupon deals app!

Redeem Rewards is a low cost innovative local area marketing tool for businesses of all shapes and sizes, our goal is to help you grow by creating awareness of your business and what you have to offer through our innovative App based marketing platform. We provide you the following tools to help customers find you .

  • Your contact information
  • Trading hours – Edit anytime using our merchant app.
  • Promotes your Website details (great for SEO)
  • Has build in Google maps to help customers find you.
  • Sorts all offers by geographic locations
  • Has over 60 business categories
  • Offers / rewards can be shared to Social media sites, via email and sms by both customers and merchants.

Redeem rewards does not receive a rebate, commission or fee from the business from each reward, deal or offer redeemed, ever!

As a merchant / business who is featured on the app you can upload unlimited deals, offers and rewards, that can be time specific and link directly to your website or preferred eCommerce platform.

Redeem Rewards is innovating Local Area Marketing and how your business attracts and interacts with local customers.

There has to be rules.

ACCC stings coupon website over fees, redemption’s

Recently a coupon buying website was taken to court after allegedly misleading consumers and telling businesses there would be no fee or risk in running a deal on the site and that up to a third of vouchers would not be claimed. In a Federal Court action, the Australian Competition and Consumer Commission alleges the website “misled consumers regarding their ability to redeem vouchers, their refund rights, and the price of goods advertised in relation to some of its deal”.

Redeem rewards does not sell coupons or deals on behalf of the merchant, all offers are made available and redeemed through the merchants physical store, in person if providing a service or via their own websites.

NSW Fair Trading reported that complaints against group buying sites had fallen amid a national drive by regulators to work with the companies and industry associations to deal with issues in the sector. from more than 800 cases in May last year (2017) to about half of that amount in September (2018).

Redeem Rewards is about giving both business owners and customers the opportunity to interact at a local level. Business who are part of the Redeem Rewards network directly through our merchant App or Desktop publishing tools upload and manage their own offers, rewards, and deals unless they have delegated this to a 3rd party marketing service.

Merchants who choose to use the App platform are directly responsible for the pricing of their offers and the quantity and time frame which all offers are available to be redeemed.

 

Consumer rights & guarantees

Redeem Rewards takes very seriously its obligations to the consumer and compliance with the ACCC guidelines. Any merchant found to be breaching the below shall have their account cancelled.

[extract from ACCC website]

The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your customers rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.

Consumer guarantees

Under the Australian Consumer Law, when a customer buy a products and services they come with automatic guarantees that they will work and do what you asked for. If you sell something that isn’t right, and unless you advise the customer of the faults before they purchase then they have consumer rights.

Repair, replace, refund

If a product or service you supply fails to meet a consumer guarantee, your customers have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy they’re entitled to will depend on whether the issue is major or minor.

Cancelling a service

Under the Australian Consumer Law, customers have certain rights to cancel a service. Click on the heading for more information.

Warranties

Under the Australian Consumer Law, automatic consumer guarantees apply to many products and services purchased regardless of any other warranties suppliers sell or give to their customers.

To learn more about your obligations to customers click on this link. https://www.accc.gov.au/consumers/consumer-rights-guarantees

REDEEM REWARDS AGREES TO COMPLY WITH THE ADMA CODE OF PRACTICE

Specifically:

  • Nominate and advise ADMA of the staff members in their organisation who has ultimate responsibility for data practices and compliance with the ADMA Code of Practice.
  •  Have a clear and publicly available statement to demonstrate a commitment to, and compliance with, the ADMA Code of Practice.
  •  Ensure that all our Distributors and Merchants that use the Redeem Rewards platform and any directly involved third parties, agree to comply with the ADMA Code.
  •  Accept the enforcement of the Code by the Code Authority.
  •  Comply with the decision of the Code Authority.

Learn more about the ADMA code click here https://www.adma.com.au/compliance/adma-code-of-practice-2018-released